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Common Questions

• 1.Where are you located?

  Our factory locates in Ligezhuang Town, Qingdao, China, a gathering place for high-quality hair products.

• 2.Why is Runyusi hair of most premium quality in the industry?
  Runyusi designs all of its hair products with the highest quality ethically-sourced hair in the industry. All our products are 100% human hair with cuticles intact and aligned which means it can be heat-styled, shampoo and conditioned without damage, tangling or shedding. With proper care, our virgin human hair products can last in pristine condition for 1-2 years and our remy ones can for at least 6-12 months.
• 3.Can hair products be bleached and dyed?

  Yes, you can let your hairdresser dye the human hair products darker. However, we do not recommend bleaching or lightening human hair products, as this would severely damage the hair. We have our own color ring, which contains 47 colors for you to choose. I believe there must be one that belongs only to you. If not, it is better to let us professional dyeing technicians make the special color after receiving your desires.
  

• 4.Can I curl or straighten the hair?

  You can curl or straighten the human hair products just like your own hair. However, just like our own hair, the less heat you use the better.
  

• 5.What's the difference between remy hair and virgin hair?

  All our human hair wigs, hair toppers, and hair extensions are made from 100% human hair. Human hair has more versatility when it comes to styling, as it can be styled in various ways, just like your own hair, and will maintain the most natural look.

  Virgin hair has been defined as hair that has never been chemically processed in any way, making the hair far more superior to Remy hair. A set of virgin hair must come from a single donor and all follow the same direction with an intact cuticle which means it is completely natural, healthy and beautiful.

  Remy hair is of the high quality and comes from a single donor, which ensures consistency in texture. Also, the hair cuticles are intact, in one direction and consists of cuts which are the same length. Remy hair is the most popular hair on the market with high quality and reasonable price.

• 6.Will I be updated when the order is shipped?

  We will send an email to you once the order has been shipped along with your orders tracking number
  

• 7.Where does your hair come from?

  All of our products are ethically sourced a variety of Asian countries and sustainably made. And all our products are produced in China. And if you need Slavic hair or European hair, we can go find the correct hair for you.
  

• 8.Can I place custom order on Runyusi?

  Absolutely Yes! You can place a custom order on Runyusi, please check the instructions below on how to make a custom order.

  You can check our website for the item you would like to purchase, to find the perfect base size, or construction base you like. If you cannot find any, please save some pictures for reference.

  Please send your requests for color, length, density, base size, cap construction and any photos you want to custom to us. We professional colorists and designers who can match the requirements of your sample to your order.